Overview
This policy applies to subscriptions purchased for the Xendomo hostel management platform, operated by Memedeo Communications Private Limited. By subscribing to Xendomo, you agree to the terms below.
Xendomo may be evaluated through a demo or free trial before purchase. No charges apply during an offered trial, and you may stop the evaluation at any time without obligation.
Cancelling a subscription
- You may cancel at any time by giving us 30 days' written notice.
- Cancellation takes effect at the end of the current billing cycle unless otherwise agreed in writing.
- Access continues until the end of that billing cycle.
- We may terminate for non-payment after a 14-day grace period, or immediately for a material breach of our Terms of Service.
Your data after cancellation
Your data remains available for export for 30 days after cancellation or termination. After that period, it is permanently deleted.
When a refund may apply
Subscription fees are charged in advance and are generally non-refundable. We may approve a refund when:
Billing error
A duplicate or incorrect charge was made because of an error on our part.
Prolonged outage
The service was unavailable for a prolonged period due to a fault attributable to us, assessed case by case.
Legal requirement
A refund is required under applicable law.
We do not provide prorated refunds for unused time when you cancel partway through a billing cycle, except where required by law.
What happens after approval
We review
We assess the request and may ask for supporting billing details.
We confirm
You receive the outcome using the email associated with your account.
We process
Approved refunds return to the original payment method within 7–10 business days.
Submit a cancellation or refund request
Email support@xendomo.com or use our contact page. Include your organisation name, account email, invoice or transaction reference, and the reason for your request. We aim to respond within five business days.
Contact supportPricing and policy changes
Subscription pricing may be updated with 30 days' written notice. If you do not agree to a pricing change, you may cancel before the new pricing takes effect.
We may update this policy from time to time. Significant changes will be communicated by email or through a notice on the platform. Continued use after a change constitutes acceptance.
Still have a question?
Our support team can clarify a charge or help you prepare a cancellation request.
Memedeo Communications Private Limited
No.503, Shobha Opal Apt, 18 Main, 39th Crs, 4t Blk, Jayanagar
Bengaluru – 560041, India